How to Record Outgoing Calls from an Extension NOTE: Settings ‘Silent’=’No’ will tell all callers that their conversation is being recorded. In some countries this is obligatory. How to Record Inbound RING GROUP Calls How to Record Inbound QUEUE Calls How…
Call Pickup
There are two types of call pickup: Call pickup Call pickup allows you to answer a call from any ringing phone that has the same call group as your phone. If more than one phone is ringing, you would have no…
Call Parking
How to Park a Call During an active conversation, dial ‘#700‘. The call will be parked on first available Call Park Extension (e.g. 701). A parked call can be picked up from any system Extension by dialing parked Extension (‘701’). Note:…
Call Forwarding
Extension Login to the Cloud PBX Portal and go to Extensions > Edit Extension > Enhanced Services Click the Check icon so it turns green > Hit Save Click the Call Forwarding Edit icon > check the box of one type…
SIP Registration
SIP Registration is only for telling the Nehos SIP Proxy which IP and port to send a call (inbound DID) to the customers equipment. The industry default is 3600 seconds, i.e., 1 hour. It should not be set higher than this….
SIP IP Authentication
Nehos supports two types of authentication for making and receiving calls on the sip.nehos.com.au SIP Proxy. The preferred method is to create a SIP account within the my.nehos.net customer panel that supports username and password based authentication. IP based authentication which…
Voice Services Access Instructions
Your Domain & SIP Proxy will need to be set to sip.nehos.com.au (180.94.236.10) to use this network. The sip.nehos.com.au domain supports SIP signaling on UDP/TCP on port 5060 You will need to allow your Customer Premises Equipment (CPE) to allow use…
LNP – Local Number Porting – IN
Nehos pride themselves in that over many years they have successfully ported in every requested number. Recent legislation has further simplified the process to make it easy for you to move your number from one supplier to another. The only information…
International Call Control
Calls are limited to a set international destination list from within the Nehos Customer portal based on what you authorise and expect to dial. This service is designed to limit or stop international toll fraud on your account. ONLY enable the…