The SMS service allows you to send and receive SMS messages directly from your Communicator desktop and mobile apps. It also includes a powerful bulk messaging feature for reaching many recipients at once.
📲 Everyday Messaging
- Send and receive SMS messages with customers and colleagues from your Communicator app.
- Keep conversations in one place without switching between devices.
- Replies are delivered instantly, just like a regular text message.
📢 Bulk Messaging
The Bulk Messages section allows users to send important information to many people at once.
Key Features
- Mass outreach: Send messages to a large group of recipients simultaneously.
- CSV upload: Import contact lists easily using CSV files.
Use Case Examples:
- Announcing service updates to customers
- Sending event reminders to community groups
- Notifying staff of urgent system changes
✍️ Custom Bulk Messages
The SMS platform also supports personalized bulk messaging.
- Upload a CSV file with recipient details (e.g., name, account number, booking time).
- Use those values as dynamic placeholders in your messages.
- Each recipient receives a message tailored to them.
Example:
CSV includes: Name, Appointment Time
Message template:
“Hello {Name}, this is a reminder that your appointment is scheduled at {Appointment Time}.”
Automatically sends personalized SMS messages like:
- Hello Sarah, your appointment is scheduled at 10:30 AM.
- Hello James, your appointment is scheduled at 11:15 AM.
✅ Benefits
- Faster communication with customers and staff
- Higher engagement thanks to personalized messages
- Reduced admin effort by automating large notifications
- Seamless integration into your Communicator app
💰 Pricing
| Service | Price (GST inc.) |
|---|---|
| Mobile number (per month) | $12.95 |
| Outbound SMS (per segment) | 10.2c |
| Inbound SMS (per segment) | 1.5c |
| Inbound/Outbound MMS (per message) | 60c |
| Failed message processing fee | $0.005 per failed msg |
Notes:
• Prices include GST and may change without notice. Additional carrier fees may apply.
• Text messages are charged per segment.
• Large SMS messages are automatically split into 153-character segments (instead of 160) to ensure correct reassembly.
• Unicode messages (emoji, Chinese, etc.) are limited to 70 characters per segment.
• A 161-character message will be billed as two messages.
• Nehos supports up to 1600 characters, but for best deliverability we recommend staying under 320 characters.
📏 Message Length & Segmentation
- GSM-7 Encoding: Up to 160 characters in one message. If longer, split into 153-character segments.
- Unicode/Emoji: Limited to 70 characters per segment. Concatenated messages are split into 67-character segments.
- Concatenation: Longer texts are reassembled on the recipient’s phone, but billed as multiple messages.
Examples:
- 160 characters = 1 SMS billed.
- 161 characters = 2 SMS segments billed.
- 320 characters = 3 SMS segments billed.
🚀 Getting Started
- Contact our support team to enable SMS service on your account.
- Log into your Communicator desktop or mobile app.
- Navigate to the SMS or Bulk Messages section.
- Start sending and receiving SMS messages immediately.