Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the Integrated Public Number Database. When you sign up for a public phone number such as a home phone or mobile number, the provider for that service is legally obligated to register the user’s information on the Integrated Public Number Database (or IPND for short) under the Telecommunications Act 1997. Access to this information is restricted to Emergency Service, Law Enforcement, Directory, Government operators etc.
To retain use of service as the right of use/owner of an in-dial number, it is important to supply accurate and up-to-date Emergency Services Locations (IPND) information.
This is a compulsory regulatory requirement and if not accurate could delay emergency response, has implications for the implementation and operation of telephony-based emergency warning systems, and could impair or compromise efficient lines of investigations by law enforcement and national security agencies.
To add Emergency Services Location details, please follow the steps below.
- Login to the Nehos Customer Portal with your credentials
- On the left menu under Voice Services, select Emergency Services
- On the top right section, click New Record
- Complete the required information and click Save
- Wait for the confirmation and click OK
Do not forget to associate the Emergency Services details to its corresponding in-dial number.
- On the left menu under Voice Services, select In-Dial Numbers
- Look for the Actions column and click the Edit icon
- Scroll down to Emergency Services Locations (IPND)
- Click the drop-down arrow and select the address to be assigned.
- Click Update DID, wait for the confirmation and click OK
For any assistance, please email accounts@nehos.net
or call us on 1300 726 889.