Call Recordings

How to Record Outgoing Calls from an Extension

1. Login to the Cloud PBX Business portal, either https://pbx.nehos.com.au or https://pbx2.nehos.com.au
2. Navigate to ‘Extensions’
3. Click on the ‘Edit’ button corresponding to the Extension of your choice.
4. Click on ‘Advanced Options’
5. Set ‘Record Calls’ = ‘Yes’
6. Set ‘Silent’ = ‘No’
7. Click on ‘Save’

NOTE: Settings ‘Silent’=’No’ will tell all callers that their conversation is being recorded. In some countries this is obligatory.

How to Record Inbound RING GROUP Calls

1. Login to the Cloud PBX Business portal, either https://pbx.nehos.com.au or https://pbx2.nehos.com.au
2. Navigate to ‘Ring Groups’
3. Click on the ‘Edit’ button corresponding to the Ring Group of your choice.
4. Click on ‘Advanced Options’
5. Navigate down to ‘Recording’ group.
6. Set ‘Record Calls’ = ‘Yes’
7. Set ‘Silent’ = ‘No’
8. Click on ‘Save’

How to Record Inbound QUEUE Calls

1. Login to the Cloud PBX Business portal, either https://pbx.nehos.com.au or https://pbx2.nehos.com.au
2. Navigate to ‘Ring Groups’ > ‘Enhanced Ring Groups’
3. Click on the ‘Edit’ button corresponding to the Enhanced Ring Group of your choice.
4. Set ‘Record ERG Calls’ = ‘Yes’
5. Click on ‘Save’

How to Listen to a Call Recording

1. Login to the Cloud PBX Business portal, either https://pbx.nehos.com.au or https://pbx2.nehos.com.au
2. Navigate to ‘Reports’
3. Select a call by clicking on the corresponding checkbox.
4. Either click the listen icon on the right-most side of the selected call, or click ‘Listen’ on the top menu.
5. Click the ‘Play’ button.

How to Download Call Recordings

1. Login to the Cloud PBX Business portal, either https://pbx.nehos.com.au or https://pbx2.nehos.com.au
2. Navigate to ‘Reports’ > ‘CDR’
3. Select a call or multiple calls by clicking on the corresponding checkbox.
4. Click ‘Listen’ on the top menu.
5. If you are downloading one call, click the ‘Download’ icon on the new window, else, if you are downloading multiple calls, click ‘OK’ when prompted “Are you sure you want to download X sound file(s)?” (X = number of selected calls.)

How to Delete Call Recordings

1. Login to the Cloud PBX Business portal, either https://pbx.nehos.com.au or https://pbx2.nehos.com.au
2. Navigate to ‘Reports’ > ‘CDR’
3. Select a call or multiple calls by clicking on the corresponding checkbox.
4. Click on ‘Delete Recording’
5. Click ‘OK’ when prompted “Are you sure you want to delete X sound record(s)?” (Where X = number of selected calls.)

What is the maximum duration of a recorded call?

Unlimited duration.

How long is a recorded call saved on the system?

Four weeks.