A peek behind the curtain at our 4-phase process—from prompt design to live deployment
01
Goal: Define exactly what your assistant needs to do and how it “sounds.”
We start with a deep dive—your business goals, call-flow requirements, brand tone, and target use-cases (inbound, outbound, appointment management, reminders, etc.).
Persona & Voice Selection: Choose your custom-voice, your brand
Prompt Design: Craft the core “system prompt” that shapes your agent.
02
Feed the AI everything it needs to answer questions accurately and perform actions.
03
Validate every script, branch logic, and edge case before going live.
04
- Go live with confidence—and continuously improve.
- Track key metrics—call transcripts, call summaries.
- Ongoing Updates: Update your KB and prompts as your offerings evolve.
